Refund policy
Return policy
We offer a 60-day return period, which means you have 60 days from the date you receive your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it—unused, with all tags attached and in its original packaging. You’ll also need your receipt or proof of purchase.
To request a return, please contact us at info@nordretail.com. Please note that returns must be sent to the following address:
Landstormsvägen 5
439 93 Onsala
Sweden
If your return is approved, we’ll send you a return label along with instructions on how and where to send your package. Items returned without prior approval will not be accepted.
If you have any questions about returns, you can always contact us at info@nordretail.com.
Damages and issues
Please inspect your order when it arrives and contact us immediately if the item is faulty, damaged or incorrect. This allows us to assess the issue and resolve it as quickly as possible.
Exceptions and non-returnable items
Certain types of items cannot be returned, including perishable goods such as food, flowers or plants; custom-made products such as special orders or personalised items; and personal care or beauty products. We also do not accept returns of hazardous materials, flammable liquids or gases.
Please contact us if you have any questions or concerns about a specific item.
Unfortunately, we cannot accept returns of sale items or gift cards.
Exchanges
The quickest way to receive the correct item is to return the item you have received. Once the return has been approved, you can place a new order for the item you want.
14-day right of withdrawal within the EU
If your order is delivered within the EU, you have the right—regardless of the terms above—to cancel or return your order within 14 days without providing a reason.
The item must be in the same condition as when you received it—unused, with all tags attached and in its original packaging. You’ll also need your receipt or proof of purchase.
Refunds
We’ll notify you once we’ve received and inspected your return and let you know whether your refund has been approved.
If approved, the refund will automatically be issued to your original payment method within 10 working days. Please remember that it may take additional time for your bank or credit card provider to process the refund and display it in your account.
If more than 15 working days have passed since we approved your return, please contact us at info@nordretail.com.